The second-hand marketplace Members Share Frustration About Size Updates
Vinted users have been reacting angrily following a change that caused products showing incorrect sizing.
The popular resale platform has altered its measurement guidelines for women's and children's garments but did not contact all shoppers about the modification.
Digital Channels Response
Countless users and merchants are posting online claiming that product pages now present an altered size classification versus the original listing due to the recalibration.
Vinted explained the updated approach better aligns with similar services.
The platform has recommended to review their products and update the measurements by hand when needed, causing user dissatisfaction.
Measurement Approach Changes
Previously, the sizing featured one number and one letter, like S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
With some products, the size labels have been reassigned - like an L measurement was previously a 12 but is now a UK 16-18.
Member Accounts
One content creator, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," as the platform currently indicates.
A different member, based in Glasgow, stated items she posted featuring size 14 markings were showing in the marketplace as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Manual Updates
Charlotte Lunn, located in England, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".
"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she explained.
Platform Context
The service features exceeding 100 million shoppers, comprising 18 million UK members.
It has become a favored option compared to resale services such as eBay and Depop.
This is not the initial instance when a surprising modification on the platform has faced criticism: earlier, the platform withdrew an update concerning shipment methods following member complaints.
